Adecco Credit & Banking is hiring for the Italian Branch of one of the world's leading financial institutions
End-user support – area Banking & Finance
The role is for a Junior technology experienced in supporting End-users technology (preferably in the Banking sector or similar)
The ideal candidate:
• Good written and spoken English;
• Team work oriented and able to provide assistance to a Senior colleague who will coach;
• Microsoft certification in basic apps (word, excel, outlook) would preferrable;
• Engages in business impacting production incidents and end-user problem tickets to work through to resolution, including pc/laptop/thin client hardware, pc / Virtual desktop software, printer 1st level diagnosis, Audio Visual / Telepresence troubleshooting, Blackberry / Android / IOS mobility devices, network connectivity, etc.;
• Software and system fault diagnosis, analysis and fix;
• Ownership of all user problems through to completion;
• Proactively keeps customer updated with problem status at all times;
• Identifying and reporting risk as appropriate in accordance with the guidelines provided;
• Engaging with technology partners & vendors on a day to day basis.
Based in Milan, Ral to be defined, Fixed term contract 12 months.
Disponibilità oraria: Full Time